If your website is on the WP Hive Managed Hosting Silver Plan, You have 1-hour of complementary support ticketing included in your plan.
- Click the "New Support Ticket " symbol on the wphive.freshdesk support home page.
- Fill out your contact information along with detailed instructions of your support issue or customization requirements.
- Be sure to provide your website URL and WordPress admin login. (in some cases we may need ftp access)
- Our staff will reply usually within 24 hours or less.
- If your ticket exceeds 1-hour, you can purchase additional hours as needed on our website: https://www.wphivehosting.com/product/purchase-support/