If your website is on the WP Hive Managed Hosting Silver Plan, You have 1-hour of complementary support ticketing included in your plan.

  1. Click the "New Support Ticket " symbol on the wphive.freshdesk support home page.
  2. Fill out your contact information along with detailed instructions of your support issue or customization requirements. 
  3. Be sure to provide your website URL and WordPress admin login. (in some cases we may need ftp access)
  4. Our staff will reply usually within 24 hours or less.
  5. If your ticket exceeds 1-hour, you can purchase additional hours as needed on our website:  https://www.wphivehosting.com/product/purchase-support/