1. Click the "New Support Ticket " symbol on the support home page.
  2. Fill out your contact information along with detailed instructions of your support issue or customization requirements. 
  3. Be sure to provide your website URL and WordPress admin login. (in some cases we may need ftp access)
  4. Our staff will reply with a job quote usually within 24 hours or less.
  5. Once you accept the quote for your job make your payment on our website:  https://www.wphivehosting.com/product/purchase-support/
  6. Upon prepayment your support job will be scheduled by our support staff.

*WPHive Gold plan member support tickets go straight through to scheduling.